Returns Policy
Your satisfaction is our priority. We offer a 14-day return policy on most items.
14 Days
You have 14 days from the date of delivery to return your purchase for a full refund. The item must meet the conditions listed below.
Return Conditions
- Item must be in its original, unused condition
- All original packaging and tags must be intact
- Item must not show signs of wear, damage, or alteration
- Custom or personalized items cannot be returned
- Sale items marked as final sale are non-returnable
Non-Returnable Items
- Earrings (for hygiene reasons, unless defective)
- Custom-engraved or personalized jewelry
- Items marked as "Final Sale"
- Gift cards
Return Process
1
Initiate Return
Contact us at returns@darkflame.com with your order number and reason for return.
2
Receive Confirmation
We will review your request and send return instructions within 1–2 business days.
3
Ship the Item
Pack the item securely in its original packaging and ship it to the provided address.
4
Refund Processed
Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Questions About Returns?
Contact our support team and we'll help you through the process.
returns@darkflame.com